Privacy policy

HeyBanno – Privacy Policy

At HeyBanno.com, your privacy matters to us as much as it matters to you.
We do not sell or share your personal information with any third party for commercial benefit. The information you provide is used only by HeyBanno and our trusted partners to ensure smooth order processing, delivery, customer support, and to keep you updated with offers (only if you choose to receive them).

You may request account deactivation anytime; however, the information you provided earlier may remain securely archived in our servers as required for record-keeping and legal compliance.

HeyBanno may update this policy from time to time. You are encouraged to review this page periodically to ensure you are satisfied with the changes.
This policy is effective from 1st December 2025.

What We Collect

We may collect the following information:

Name
Contact details such as email address and phone number
Shipping and billing information
Demographic information like city, pin code, preferences, interests
Device information, browser type, IP address
Other information relevant to surveys, offers, service improvements

How We Use the Information We Gather

We collect this information to understand your needs and provide you with a better shopping experience. Specifically, we use your information for:

Internal record keeping
Improving our products, website, and overall services
Sending promotional emails or SMS about offers, new launches, or updates
Contacting you for feedback, surveys, or customer support
Personalizing the website experience based on your interests
Processing your orders, payments, and deliveries

Advertising & Analytics

To improve user experience and measure performance, we have integrated:

Google Firebase
Facebook Pixel (Meta Pixel)
Google Ads Conversion Tracking
Google Analytics

These tools may collect device IDs, advertising IDs, and behavioral data.
We do NOT store or sell any of this data ourselves.

Security

We are committed to ensuring that your information is protected.
We employ suitable physical, digital, and managerial safeguards to protect your personal data from:

Unauthorized access
Disclosure
Alteration
Loss or misuse

However, no online platform can guarantee 100% data security.

How We Use Cookies

A cookie is a small data file stored on your device to enhance your browsing experience.

We use cookies to:

Analyze website traffic
Understand user behavior
Personalize your browsing experience
Identify popular pages
Keep your cart and preferences saved

We use traffic log cookies to monitor page usage. This data helps us improve our website structure and features.
Cookies do not give us access to your computer or private information beyond what you choose to share.

You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify settings anytime. Declining cookies may restrict some website features.

Links to Other Websites

HeyBanno.com may contain links to external websites for convenience.
Once you leave our site, we do not have control over external websites, their privacy practices, or security standards.

So, we cannot be responsible for any information you share on those sites.
Please review the privacy policy of the respective website before sharing details.

Controlling Your Personal Information

You can restrict the use of your personal information in the following ways:

While filling forms, choose not to receive marketing communications
If you previously opted in for marketing messages, you can opt out anytime by emailing info@heybanno.com
You may request access to the personal information we hold about you
You can ask us to correct inaccurate or incomplete information

We will not sell, distribute, or lease your personal data to third parties unless required by law or if you provide explicit consent.

If you want a copy of your data or wish to update your details, write to us at info@heybanno.com.

If you believe any information we hold is incorrect, email us immediately. We will update it promptly.